Satisfaction??

Has everyone experienced the great level of service from Vann's that I have, or have I just been lucky for once in my life. If all companies took a lesson from this retailer, the world would be a much better place. I am looking forward to doing all my future "on line" purchases with Vann's.

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Permalink Reply by Van Stevens on December 24, 2008 at 4:45am: Hi Joe,

Almost every company has its quirks. I do like to shop at Vanns. Only if they could do a little better on their price matching policy for me. But other than that, they're not bad.; ▶ Reply to This

Permalink Reply by Leon Elder on December 24, 2008 at 12:11pm: Howdy, I shipped two TVs to my Mom and brother for Christmas they are in Missouri and I didnt wait till last minute (ordered on 12th) they got there in 6 days and in perfect condition! It did take a while to get my tracking info... otherwise a great exchange!; ▶ Reply to This

Permalink Reply by Tim Christensen on December 24, 2008 at 2:45pm: Joe, I appreciate your kind comments. We try hard. As pointed out, we're certainly far from perfect, but we constantly strive to provide a consistent customer experience. We have some very engaging new functionality coming that will solve the tracking and delivery comments I have been noticing. It is the top priority for the first couple of months in 2009. We love our customers.; ▶ Reply to This

Permalink Reply by Van Stevens on December 24, 2008 at 7:18pm: Hi Tim

While you're looking into improve tracking and delivery comments, can you look into about price protection policy as well?

Many thanks; ▶ Reply to This

Permalink Reply by Vicki on January 9, 2009 at 12:16pm: Joe, you have just been lucky. I certainly haven't had such good luck with Vanns. Not sure if I will ever do business with them again. I thought they were different, but it seems they are just like all the other "rip-off" vendors of electronics on the web.; ▶ Reply to This

Permalink Reply by Inigo Montoya on January 12, 2009 at 4:07pm: On your other post, it looks to me like it was pretty clearly explained that you did get the promotional price and that you chose to pay a higher price because of their high rating, what changed after you placed your order to make you feel ripped off?

Vicki said:
Joe, you have just been lucky. I certainly haven't had such good luck with Vanns. Not sure if I will ever do business with them again. I thought they were different, but it seems they are just like all the other "rip-off" vendors of electronics on the web.; ▶ Reply to This

Permalink Reply by Michael Murphy on April 25, 2009 at 5:20pm: I am from Montana however don't live there anymore. I can say when I did live there I bought all of my equipment from them. And today I am redoing my home theater which i will order everything through them. They are very helpful and the customer service has always been A+.; ▶ Reply to This

Permalink Reply by Gary Baggett on June 8, 2009 at 11:34am: Yes, you are very lucky. Go buy lotto ticket right now.; ▶ Reply to This

Permalink Reply by Hung Tran on June 9, 2009 at 10:32am: I had my first experience with Vann's this week. Overall, I was very pleased with the Vann's service.

I purchased 5 speakers that were at a great price. Unfortunately, one of the speakers arrived defective (something in the speaker was loose, as could be felt/heard by rotating the speaker slowly), and Vanns had no more of the same color in stock. After discussing a few options, I decided to return/RMA the entire order. I do feel bad about the speakers not working for me as I was excited about the better sound, but the experience with Vann's customer service definitely will make Vanns.com a future destination for my "toy" shopping.

Keep up the good work!; ▶ Reply to This

Permalink Reply by Kevin Elliott on June 11, 2009 at 10:46am: Hi Hung, Sorry to hear that the speaker was damaged/defective, but glad to hear your experience overall was good. Please let us know if you have any other questions/concerns!
Kevin
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Permalink Reply by Adnan Al-Mesbahi on October 8, 2009 at 9:49am: My brother is buying a new house, he will need a bunch stuff fromVann's; ▶ Reply to This